|The Satin Cord Store
(a division of La Stella Celeste, Inc.)
|Call toll free
(888-728-8245) or call direct
Phone hours: Mon-Fri, 9:00am-5:00pm EST (US Eastern Standard Time). We are closed Sat and Sun.
For your convenience, you may enter your order online at any time - 24 hours/day, 7 days/week.
Phone Issues - Please be aware that we are experiencing some intermittent difficulties with our phone system. If you need assistance and can't get through, please email us at firstname.lastname@example.org so we can assist you.
Office/Shipping Note - Please bear with us while we are dealing with the sudden, unexpected death of a family member and handling funeral arrangements. We may have to leave the office unexpectedly at any time which will impact how quickly orders can be processed and shipped. We truly appreciate your patience and understanding at this most difficult of times. Thank you.
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POLICIES FOR INTERNATIONAL ORDERS
If you do not live in the USA, please read the international policies provided below that are applicable to your country before ordering. Click the back button to return to the previous page.
1. If you live in Australia, Canada, France or Great Britain (United Kingdom), please click here.
2. If you live in Angola, Bangladesh, Barbados, Benin, Bolivia, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia , please click here
3. For all other countries, please click here
PACKAGE DELIVERY: We can only control the timing of when a package is shipped from our store and have no influence beyond the shipping method selected in regards to the delivery time or your country's custom office and their regulations. If for any reason, you feel your package has been unusually delayed, please contact your custom's office as we have found that to be typically where most delays occur. We can only provide the tracking information that is available for the shipping method you selected and if it indicates the package has arrived in your country then it is your responsibility to take the information provided and contact your customs office and / or your local post to arrange for delivery or pick-up.
CUSTOMS, DUTIES AND FEES: The customs, duties and other fees assessed as being due before a package is released to you are determined by the rules of the country that an item is being sent to. They are not determined by, nor are they paid to, the United States Postal Service and therefore, we have no control or regulation over them. All items entering a foreign country are subject to customs inspection and any assessment or addition of duties, taxes, and fees are in accordance with that country's national laws (and each country has its own regulations). Customs duties, taxes and/or additional fees are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by that country's laws. Sometimes, a country may have a local delivery service that imposes its own fees in addition to those customs has assessed. Again, this is not a fee we control nor are we in any way responsible for collecting them or paying for them. If the recipient is in doubt of any duty or fee assessment, they should check with their custom's service or their local delivery service for a more detailed explanation of what these fees are for and when they are enacted.
INVOICE INFORMATION: We list the items being shipped and their costs as accurately as we can in the limited amount of space that is provided on the invoice and may combine like items to enable us to account for them all. We appreciate not being asked to intentionally misrepresent the value or contents of your package. Since we ship packages overseas on a daily basis (and hope to keep doing so for a long time), we adhere strictly to this policy and will not make any exceptions. To break that policy would place our company in a situation that could cause us both legal violation fines and revoke our rights to export to your country.