Click links to view information on any of the following: Hours Ordering Discounts Sales Tax Payment Shipping Returns Privacy Our Company Hours of Operation We are generally open from 7:00 am - 7:00 pm Monday through Friday. We are in and out on the weekend and are most happy to take your call if we are in. Occasionally we may be tied up on all lines with other customers and if that is the case, you will get our voice mail. Please leave a message and we will return your call as soon as posslbie - often within just a few minutes. Ordering Information We have 4 convenient ways to order! 1. Order from our webpage 2. Phone in your order to 1-888-rat-tail (1-888-728-8245) or 904-683-4123 3. Click here to download the order form. You may fill out the form and fax it to us at 866-354-6896 or mail it to: La Stella Celeste, Inc. 8132 Renault Drive South Jacksonville, FL 32244 For fax orders, if you don't receive an e-mail confirmation within 1 business day, please call to confirm that we received it. 4. Click here to e-mail your order. Please don't e-mail credit card numbers. Just indicate whether you'd like us to call for your payment information or whether you'd like us to send you a PayPal invoice. Discounts / Wholesale We give quantity discounts on many items, and we 'wholesale' by means of quantity discounts. Many of our items are already sold at wholesale price or below. Sales Tax Florida residents must pay a 7% sales tax. Florida businesses may request tax-exempt status. Please fax a copy of your tax id to us at 866-354-6896, and create an account. We will set your account up as tax-exempt and when you login to make your purchase, you will not be charged tax. Payment Information - Credit Cards We accept Visa,Mastercard, Discover and American Express on our webpage. If you would like to place your order online and then phone or fax in a credit card number, just select the option to pay by check, fill in any number for the check number, and then give us a call or send your number by fax. The bill will appear on your credit card statement as La Stella Celeste, Inc. Paying by PayPal, Check or phone We also accept PayPal payments, personal checks and money orders. If you would like to place your order online but pay by check, just select the 'Check' option in the payment section. You will be asked to fill in a check number. Please make checks payable to La Stella Celeste, Inc. and mail to the address above along with a printed copy of your order. for check orders, if we haven't yet become acquainted with you, we will wait till your check clears before shipping your package. Return customers in good standing will have your package shipped upon receipt of your check. Purchase Orders We accept purchase orders from approved institutions. Please call for approval. Shipping Information We ship most orders within 2 - 3 business days. We use the US Postal Service and UPS. Orders are processed in the order that we receive them. If you select an expedited shipping method and the timing is critical, please call to ensure that your order can be sent out the same day. International Shipping We ship to most locations around the world. Packages of up to 4 lbs may be shipped by first class international, which is the most economical way to ship. Almost any size package can be sent by priority mail, and we may be able to fit your shipment into a flat-rate box to save you a little on shipping costs. If you are charged excessively more than it actually costs us to ship, we will issue a shipping refund. Shipping Costs Rolls of cord are fairly heavy and unfortunately, heavy stuff costs more to ship than light stuff. One roll of nylon satin cord, for example, rounds up to 2 lbs for shipping purposes (UPS and USPS rules - not ours). We do our best to keep shipping costs down, and if we can, we will fit your shipment into a flat-rate box to save you a little money. If you are charged excessively more for shipping than it actually costs us to ship, we will issue a refund. Returns We accept returns and exchanges on most items except for custom-cut lengths of cord for up to 30 days after shipping your order. Items must be returned unused and intact. Please call or e-mail for an RMA (return merchandise authorization) number before sending items back to us. If there is a problem with your order, we will do our best to fix it for you. Privacy We take your privacy very seriously and won't in any way give, share or sell any of your personal or financial information. We hate spam as much as everyone else and absolutely won't do anything to contribute to it. We have an opt-in e-mail list for which you have the option to sign up, and which you may opt out at any time. Our Company The Satin Cord Store is a division of La Stella Celeste, Inc.