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| The Satin Cord Store
(a division of La Stella Celeste, Inc.) We offer the largest one-stop satin cord selection in the world! |
Call toll free
888-rat-tail (888-728-8245) or call direct 904-647-9672 |
Phone hours: Mon - Fri, 8:00am - 6:00pm EST (US Eastern Standard Time) Order Processing/Shipping status: - Orders are currently processing and shipping in a timely manner. |
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Please read our policies if you live outside of the USA.
Orders For international orders, we can only ship to your billing address. Therefore, the shipping and billing addresses must match. Shipment Depending upon our past experience with shipping to your country, you may or may not be offered the First Class or Proirity Mail options. These options have limited tracking abilities and are only used in instances where little issues have arisen with delivery of packages. These options may be offered or removed without notice of change. However, we do ship Express mail international (EMS) to all countries as EMS is the only US Postal Service method that has detailed tracking capabilities. We ship promptly. Please be advised that in some cases, your package may sit in the customs office in your country for a few days before they release it. NOTE: We have no control over the delivery of your package once it leaves our store. The US Postal System has no influence outside of the US beyond the delivery of the package to your country. Therefore, if your package gets held in your country's customs office and is not released automatically, then it is YOUR responsibility for contacting your customs office or local post office to arrange for delivery or pickup. Since we do not have any access or control over the postal delivery services of your country, our responsibility and obligation to the delivery of your package ends if documentation exists that shows the package arrived in your country successfully. We cannot be held liable for the misdirection of your package from that point on - again, that is something you must take up with your local postal / shipping agency. Customs Please check with your customs office for information about customs charges for your order. We ship packages overseas on a daily basis and hope to keep doing so for a long time. Therefore, we appreciate not being asked to misrepresent the value or contents of your package. We adhere strictly to this policy and will not make any exceptions. Payment We offer the following payment methods - credit card, paypal and bank transfer. 1. Credit card - For Visa or Mastercard, please attempt to use the regular Visa or Mastercard payment methods first. If you get an AVS mismatch error and you are sure that your address is correct, then go back to the payment selection page and select the Visa International or Mastercard International options. For credit card payments, if your total is over $100, please fax a photocopy or imprint of your credit card to: 00 1 866 354-6896. Alternately, you may mail the photocopy to the address below: The Satin Cord Store 5130 Abel Lane Jacksonville, FL 32254 USA Please understand that this is for your protection as well as ours. If you make multiple orders, it is not necessary to fax your credit card on subsequent orders. Once we have seen your card imprint, we will make note of the last 4 digits and shred the card information. A note about credit card payments: Credit card companies will put a temporary authorization on your card when you attempt make a credit card payment. For some companies, this authorization will appear whether the card payment is successful or declined. Therefore, if you have one declined charge and one successful charge, you may see two charges on your credit card. The temporary authorization will expire in a day or two and your card will not actually be charged. Please contact us if you want to confirm that you were only charged one time for your order, but in most cases, the temporary authorization will expire in a day or two. 2. PayPal - this is the preferred method. 3. Bank transfer - please select the option to phone in your payment information and contact us for bank information. Lost Packages When you order from outside your own country, you agree to the risk that your package could become lost within the shipping system. That being said, it is extremely rare that a package is really lost. In most cases, the package will eventually arrive at its destination after it has sat in your customs office or in your local post office for a few days. Once notified, we can provide general shipping information indicating whether the package has arrived in your country or not and if it was accepted or refused. Detailed shipping information of the package's current location should also be available if you selected the Express Mail shipping option. After we have provided this information to you, you are responsible for contacting your customs office or local post office with this information to arrange for delivery or pickup. Since we do not have any access or control over the postal services of your country, our responsibility and obligation to the delivery of your package ends if documentation exists that shows the package arrived in your country successfully. We cannot be held liable for the misdirection of your package from that point on - that is something you must take up with your local postal / shipping agency. In the event that your package is truly lost, we must be notified within 60 days of when the order was placed to give us enough time to contact our postal services and initiate an investigation which will, in turn, allow us to process an insurance claim before the window of opportunity to do so expires at 90 days. We are required to wait 45 days after we notify our postal service until we can apply for insurance reimbursement to allow them time to complete their investigation and make a ruling. We will re-ship at the time that we can apply for reimbursement. If you would like us to re-ship before that time, you will be billed for a second order and we will issue a refund for the first order when we receive the insurance payment. If the first package does arrive in the meantime, you may either return it to us at your expense or keep both packages, in which case, you have paid for both orders. "Lost" Packages Returned - Since we have no access to the postal services of your country, if your package is returned to us by your local shipping agency, we will notify you and then it is your responsibility to contact them to determine why they returned the package instead of delivering it to you. Only your direct contact with your local agency can determine this and perhaps prevent it from occurring again on other deliveries to you. |
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