| The Satin Cord Store
We offer the largest one-stop satin cord selection in the world! Satin Cord / Rattail cord is great for Kumihimo, Chinese Knotting, Macrame, Necklaces, and any project where beautiful cord is a must! |
Call toll free 888-rat-tail (888-728-8245) or 904-683-4123 |
Phone hours: Mon - Fri, 8:00am - 5:00pm EST (US Eastern Standard Time) Order Processing / Shipping schedule change - Our office will be closed on 7/29 and 7/30 while we move to a new location. Our web store will remain open, but no orders will process or ship during this time and no customer service will be available until the office reopens on the following Monday, 8/2. Any orders placed after 12pm (Noon) EST on 7/28 will not be pulled until the office reopens on 8/2 when normal business operations resume. Note that orders will then will be processed and shipped in the sequence in which they were received. Please plan your purchases accordingly. Please click here for more information about customer service hours, contact info, shipping, and store policies. |
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Please read before placing an order if you live in one of the following countries: 1. Under certain circumstances, we will ship to: Bolivia, Brazil, Bulgaria, Burma, Dominican Republic, Ecuador, India, Indonesia, Iran, Iraq, Jordan, Pakistan, Poland, Romania, Yugoslavia 2. We do NOT ship to: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Ethiopia, Gabon, Ghana, Guinea, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Papua/New Guinea, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen Payment For the countries listed above, we accept payment by bank transfer only. You may place your order online, and select the option to phone in your credit card information. Then contact us for our bank wire information. Customs Please check with your customs office for information about customs charges for your order. We ship packages overseas on a daily basis and hope to keep doing so for a long time. Therefore, we appreciate not being asked to misrepresent the value or contents of your package. We adhere strictly to this policy and will not make any exceptions. Shipping For the countries listed above, we ship by Express mail international only. The US Postal service provides tracking information for this type of shipment. The post office will not allow us to insure packages going to these countries. Therefore, we cannot be responsible for lost shipments. We will provide you with the tracking number and, in the event that the package is lost or damaged, we will provide you with a photocopy of the shipping documentation to prove that we sent the package. After that, it is your responsibility to deal with your customs office and post office to try to find the package. In other words, we will supply proof that we mailed the package, but we will not issue refunds for lost or damaged packages, so you are ordering at your own risk. There will be a $10 shipping surcharge for shipping to these countries, as, in order to get proof that we mailed the package, we have to send someone to the post office to stand in line to send your package. NOTE: We reserve the right to cancel orders under certain circumstances. |
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