|The Satin Cord Store
(a division of La Stella Celeste, Inc.)
|Call toll free
(888-728-8245) or call direct
Phone hours: Mon-Fri, 9:00am-5:00pm EST (US Eastern Standard Time). We are closed Sat and Sun.
For your convenience, you may enter your order online at any time - 24 hours/day, 7 days/week.
Phone Issues - Please be aware that we are experiencing some intermittent difficulties with our phone system. If you need assistance and can't get through, please email us at firstname.lastname@example.org so we can assist you.
Office/Shipping Note - Thank you for your patience while we have dealt with the aftermath of Hurricane Irma. We experienced historical flooding and significant power outages to our homes and office. The clean-up and the restoration of our systems has taken longer than we anticipated. We are back in the office now and are picking up where we left off before the store arrived. Please bear with us a little longer as we get orders caught up and shipped out. Again, thank you for your patience and understanding.
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Please read before placing an order if you live in one of the following countries:
1. We do NOT ship to:
Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Ethiopia, Gabon, Ghana, Guinea, Iran, Iraq, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Papua/New Guinea, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen
2. Under certain circumstances, we will ship to: Bolivia, Bulgaria, Burma, Dominican Republic, Ecuador, India, Indonesia, Jordan, Pakistan, Poland, Romania, Yugoslavia
For the countries we will ship to listed above, we accept payment by bank transfer only. You may place your order online, and select the option to phone in your credit card information. Then contact us for our bank wire information.
Package Delivery: We can only control the timing of when a package is shipped from our store and have no influence or control over the delivery of your package once it leaves our possession. The US Postal System has no influence outside of the USA beyond the delivery of the package to your country's customs office. Therefore, if your package gets held in your country's customs office and is not released automatically to your local postal delivery service, then it is YOUR responsibility for contacting your customs office or your local post office to arrange for delivery or pickup. Since we do not have any access or control over the postal delivery services of your country, we canot contact your local agencies on your behalf to expedite any processing or deliveries they may perform.
Shipping Costs: Shipping costs are automatically calculated by the ordering system and are determined by the combined weight of the items being purchased and the destination of the package as well as the shipping method selected. The shipping cost associated with each shipping option available is displayed during the checkout process before you enter any payment information - this allows you to determine the shipping costs prior to any payment actually being made and you can cancel at any time. Since you cannot accidentally place an order with our system, this means that you have the ability to add items to (and remove items from) your basket/cart repeatedly so that you can adjust your order to see how it affects your shipping cost and as stated, you can cancel out at any time prior to payment being submitted if you decide not to order with us. This allows you to determine at your convenience which shipping method and cost works best for you or if you need to reprioritize the items you seek to purchase. We are one of the few businesses that do not add handling and shipping fees to our customers orders and we do our best to keep shipping costs down, so if we determine at the time of shipment labeling that you were automatically charged by the system's calculations excessively more for shipping than it actually costs us to ship, we will issue a shipping adjustment refund to you.
Customs, Duties and Fees: The customs, duties and other fees assessed as being due are determined by the rules of the country that an item is being sent to. They are not determined by, nor are they paid to, the United States Postal Service when an item is mailed and therefore, we have no control or regulation over them. All items entering a foreign country are subject to customs inspection and any assessment or addition of duties, taxes, and fees in accordance with that country's national laws, each country having its own regulations. Customs duties, taxes and/or additional fees are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by that country's laws. If the recipient is in doubt to the validity of any duty or fee assessment, they should check with their custom's service or their local postal service for a more detailed explanation of when these duties or fees are enacted.
Invoice Information: We list the items being shipped and their costs as accurately as we can in the limited amount of space that is provided on the invoice and may combine like items to enable us to account for them all. We appreciate not being asked to intentionally misrepresent the value or contents of your package. Since we ship packages overseas on a daily basis (and hope to keep doing so for a long time), we adhere strictly to this policy and will not make any exceptions. To break that policy would place our company in a situation that could cause us both legal violation fines and revoke our rights to export to your country.
Shipping Restrictions: We cannot ship Glues or Adhesives internationally so if you select such an item during your purchase, you will not be provided with any shipping options until you remove the Glue/Adhesive from your cart/basket. Once the restricted item is removed, the shipping options available to you for the rest of your order will appear during resumption of the checkout process.
The US post office will not allow us to insure packages going to the countries listed here. Therefore, we cannot be responsible for lost shipments. We will provide you with the tracking number and, in the event that the package is lost or damaged, we will provide you with a photocopy of the shipping documentation to prove that we sent the package. After that, it is your responsibility to deal with your customs office and post office to try to find the package.
In other words, we will supply proof that we mailed the package, but we will not issue refunds for lost or damaged packages, so you are ordering at your own risk.
There will be a $10 shipping surcharge for orders sent to these countries since to be able to ship the package and provide proof that we did so, we are required to send someone to the post office to stand in line to send the package and obtain the documentation.
NOTE: We reserve the right to cancel orders under certain circumstances.